Recommendations for use:
Washing by hand
SHIPPING TERMS:
Deliveries on the territory of Bulgaria are carried out by the courier company Econt Express and Speedy. The price of delivery is determined according to the price list of Econt Express or Speedy.
The standard delivery time is from 2 to 4 working days (the exception is populated areas that are served according to Econt's schedule).
Orders received on Saturdays, Sundays, as well as national holidays are processed accordingly - Monday or the first working day after the holiday.
Orders are processed until 4 p.m. on working days. Orders received after 4 p.m. are processed the next working day.
If the shipment cannot be processed, you will be notified by our employee on the indicated phone number.
*All prices include VAT
RETURN TERMS:
The user has the right within 14 days to refuse the goods he has purchased, and he can choose to return the product from a personal address or the office of a courier company Econt. The customer does not have to pay any costs except for return shipping. The term begins to run from the date of:
-product receipt
The value of the returned products will be refunded within 14 calendar days to the account you specified in the return application.
You can return an ordered item only if there is NO damage caused by improper use - the item is not torn, scratched, worn, washed, ironed, with traces of make-up. The packaging must also be intact and the item returned in it. All product labels must be retained, as well as the product hygiene sticker.
If we find that any of these conditions have not been met, we reserve the right not to refund your account and have to ship the returned item back to you.
You have the right to make a complaint in case of:
- manufacturing defects of the goods (discovered upon receipt of the product(s) or within 14 days if the above return conditions are met)
- inconsistency with the announced/ordered size or model.
In these cases, the delivery costs will be borne by the Merchant. In order to make a complaint, the Customer undertakes to notify the Merchant in writing in advance at office@vian21.com by attaching a photo where the defect is clearly indicated, or in the case of an erroneously sent size by the Merchant - indicating the order number where it is visible and exact size desired by the Client.
